Shipping Policy

Processing Times

 

• Orders are processed during business hours:

• Monday – Thursday: 08:00 – 16:00

• Friday: 08:00 – 15:00

• Saturday & Sunday: Closed

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Orders placed after business hours, on weekends, or on public holidays will be processed on the next business day.

 

Shipping

 

We currently ship within South Africa only.

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No international shipping is available.

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Once an order has been processed and handed over to the courier, delivery times are subject to the courier's schedule and service area. While we aim to ensure prompt delivery, we cannot guarantee delivery dates and are not responsible for delays caused by couriers, weather conditions, public holidays, or other circumstances beyond our control.

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Order Tracking

 

Where available, tracking information will be provided once your order has been dispatched.

 

Shipping Address

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Customers are responsible for providing accurate shipping information at checkout. We are not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete address details supplied by the customer.

 

Lost or Damaged Parcels

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If your parcel arrives damaged, please notify us within 48 hours of delivery and provide photographs of the packaging and contents.

 

Any issues relating to lost parcels must be reported as soon as possible so that an investigation can be initiated with the courier.

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Contact

 

For any shipping-related questions, please contact us and include your order number for faster assistance.